Frequently Asked Questions
Everything you need to know about your zFrontier order and our premium gear.
What is the typical shipping time for in-stock items?
In-stock items are generally processed within 1-2 business days. Shipping times vary by destination, but most international orders arrive within 7-14 business days via our courier partners.
How do Group Buys work on zFrontier?
Group Buys allow community members to pre-order custom keyboard kits and keycaps before they are manufactured. Once the order period ends, production begins. Estimated shipping dates are provided on each specific product page.
What is your return policy for electronics?
We offer a 7-day return window for most unused, unopened items in their original packaging. Please note that custom-built keyboards and Group Buy items are generally non-refundable once production has started.
Do you provide warranty coverage for mechanical keyboards?
Yes, most of our electronic products come with a standard 1-year manufacturer warranty covering functional defects. This does not cover damage caused by user modifications or improper assembly.
Which payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout experience.
Will I have to pay customs duties and taxes?
International orders may be subject to import duties and taxes levied by your local customs office. These fees are the responsibility of the customer and are not included in our shipping rates.